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Service Development

Improving service delivery in psychological health requires attention to diverse factors. These include the relevant evidence base, current policy directions, and the organisational dynamics of local health economies. I bring a distinctive blend of consultancy, clinical, and research skills to my work for healthcare organisations. Do contact me for advice on implementing recent policy guidance relating to psychological health.


Key process features of my service development reviews include:
  • Close ongoing collaboration with key stakeholders to ensure usable outcomes
  • An "action research" approach linking enquiry with organisational development
  • "No surprises" -- maximum transparency balanced with scrupulous confidentiality
  • Timely delivery of interim and final reports
  • Building consensus to sustain development following project completion

In recent years, I have reviewed psychological services in adult mental health and a cardiac rehabilitation service.  I have also reviewed the provision of practice learning opportunities in clinical psychology across three health communities for the Trent Workforce Development Confederation, and project-managed a county-wide review of psychological therapy services in Derbyshire.  Some of this work has been within the context of employment with the Derbyshire Mental Health Trust, whilst other projects have been on a self-employed consultancy basis. Whether a service review is initiated by service providers, Trust management, or by commissioners, it requires close partnership working involving all local stakeholders. Although a clinical psychologist by background, I have gained, initially through board-level work as Director of Research and Development, keen awareness of the wider organisational and multi-professional environment with which all services must engage. Costs and timelines are agreed at the outset in a review specification. Project components may include in-depth interviews, stakeholder workshops, research literature reviews, analysis of service data, and trouble-shooting meetings. It is usually best to include within the review specification a consultation on a draft report. Before you commission a service review, I can put you in touch with current and former client organisations.

 

 




 

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