Key process features of my service development reviews include:
- Close ongoing collaboration with key stakeholders to ensure
usable outcomes
- An "action research" approach linking enquiry with organisational development
- "No surprises" -- maximum transparency balanced with scrupulous confidentiality
- Timely delivery of interim and final reports
- Building consensus to sustain development following project completion
In recent years, I have
reviewed psychological services in adult mental health and a cardiac
rehabilitation service. I have also reviewed the provision
of practice learning opportunities in clinical psychology across
three health communities for the Trent
Workforce Development Confederation, and project-managed a
county-wide review of psychological therapy services in Derbyshire.
Some of this work has been within the context of employment with
the Derbyshire
Mental Health Trust, whilst other projects have been on a
self-employed consultancy basis. Whether a service review is initiated
by service providers, Trust management, or by commissioners, it
requires close partnership working involving all local stakeholders. Although
a clinical psychologist by background, I have gained, initially
through board-level work as Director of Research and Development,
keen awareness of the wider organisational and multi-professional
environment with which all services must engage. Costs and timelines
are agreed at the outset in a review specification. Project
components may include in-depth interviews, stakeholder workshops,
research literature reviews, analysis of service data, and trouble-shooting
meetings. It is usually best to include within the review specification
a consultation on a draft report. Before you commission a service
review, I can put you in touch with current and former client
organisations.
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